https://www.avient.com/sites/default/files/2020-10/neu-quality-commitment.pdf
Location(s) North Haven, CT
As a valued customer (“Customer”) of NEU Specialty Materials, LLC (“NEU”), NEU is communicating
this Quality Commitment to communicate the quality parameters, expectations and risk surrounding
quality matters for the products NEU supplies.
This document is property
of Avient Corporation and may not be reproduced or communicated to third parties without authorization.
5.5 Regulatory Documents: A document referencing the then-current regulatory status of
the applicable product(s) at the time of shipment.
Upon notification from the NEU supplier, NEU will notify the Customer of
the effect on the manufacture of the compound(s) (such as raw material
availability, vendor name changes, vendor manufacturing location, and vendor
nomenclature).
9.0 CUSTOMER FEEDBACK
9.1 NEU will use commercially reasonable efforts to (i) acknowledge receipt of Customer
complaints within one business day; (ii) conduct an investigation and communicate a
resolution to Customer within 30 days after receipt of the complaint.