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https://www.avient.com/sites/default/files/2021-07/neu-quality-commitment-2021.pdf
In the event of a conflict between this Quality
Commitment and any mutually agreed specifications or quality agreement that is executed by NEU,
the mutually agreed specifications or signed quality document shall control.
1.0 PRODUCT DESCRIPTION
Thermoplastic material in pellet form.
2.0 TEST METHODS
NEU test methods are modeled after ASTM testing standards, where applicable.
3.0 OPERATIONAL DEFINTIONS
3.1 Lot (Batch): Material manufactured at one time.
3.1.1 Full Raw Material tractability of non-proprietary formulations will be reflected on
the COC
3.2 Certification: “Certificate of Conformance” or “Certificate of Analysis” based material
requirements
3.3 Certificate of Analysis: Document containing information that the product conforms to
the established Product Specifications.
3.4 Certificate of Conformance: Document containing confirmation that the product
conforms to the defined formulation.
3.5 Finished Product Form: Finished product shape (Cylindrical, Spherical)
3.6 Product Specification: the product specifications that are contained in a written
document signed by NEU, or if such document does not exist, the Certificate of Analysis
or Certificate of Conformance issued by NEU.
4.0 PACKAGING
4.1 Standard product packaging options include:
4.1.1 Drum
4.1.2 Gaylord
4.1.3 Pail
4.1.4 Individual bag in box
4.1.5 Packaging may include a liner or pallet based on the configuration.
This document is property
8.2 Proprietary Technology
8.2.1 NEU will notify the Customer of its intent to substitute a chemical (limited to
CAS# change only) used in the manufacture of the compound(s), as well as
changes affecting the Product Specifications agreed to by NEU.
8.3 Customer Specified Formulations
8.3.1 NEU will notify Customer of a vendor-notified change to the specified material or
source.
Upon notification from the NEU supplier, NEU will notify the Customer of
the effect on the manufacture of the compound(s) (such as raw material
availability, vendor name changes, vendor manufacturing location, and vendor
nomenclature).
9.0 CUSTOMER FEEDBACK
9.1 NEU will use commercially reasonable efforts to (i) acknowledge receipt of Customer
complaints within one business day; (ii) conduct an investigation and communicate a
resolution to Customer within 30 days after receipt of the complaint.
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Giuseppe (Joe) Di Salvo
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Avient and ColorMatrix Group Inc. make no warranties or representations, express or implied regarding the use of the above mentioned products.
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Avient and ColorMatrix Group Inc. make no warranties or representations, express or implied regarding the use of the above mentioned products.